Shipping Policy

We ship BoardGains to customers in Canada, the continental United States, and select international destinations.

U.S. and international orders are fulfilled through our U.S.-based fulfillment partner.

Need your games for a specific class, event, or program? Email info@boardgains.com before ordering so we can help you review delivery timing.

Shipping Within Canada

Please allow approximately 7–14 business days from the date you place your order for delivery.

Canadian orders use carriers and fulfillment services such as Amazon Multi-Channel Fulfillment, Canada Post, and UPS.

Shipping to the Continental United States

U.S. orders ship through our U.S.-based fulfillment partner.

Please allow approximately 7–15 business days from the date you place your order for delivery.

For destinations outside the continental United States, contact us before ordering to confirm shipping availability, costs, and estimated delivery timing.

International Shipping

International orders ship through our U.S.-based fulfillment partner. Available destinations, shipping costs, and delivery times vary.

To request a shipping quote, email info@boardgains.com with:

• Your destination country and postal code

• The products and quantities you would like

• Your preferred delivery date, if applicable

We’ll confirm shipping availability, costs, and estimated timing before you order.

International shipments may be subject to customs duties, import taxes, or other destination charges. Please ask us to clarify how these charges will be handled when requesting your quote.

Shipping Costs

Any shipping charges will be displayed at checkout or confirmed in your shipping quote before you complete your purchase.

When a free-shipping promotion is available, eligibility and conditions will be stated with the offer.

Delivery Estimates

Delivery times are estimates, not guaranteed arrival dates. Business days exclude weekends and public holidays.

Carrier delays, customs processing, weather, and holiday demand may affect delivery.

If your order has not arrived within the estimated delivery window, email info@boardgains.com with your order number so we can help.

Pre-Orders

Orders containing pre-order items will be held until all items in the order are available to ship.

Standard delivery estimates may not apply to pre-orders. Please review the expected availability information for your product or contact us before ordering.

Shipping Address Changes

Please check your shipping address carefully before completing your purchase.

If you notice an error, contact us as soon as possible. We’ll do our best to help, but changes may not be possible once your order has been processed or shipped.

Damaged, Incorrect, or Missing Orders

If your order arrives damaged, contains incorrect or missing items, or appears to be lost, email info@boardgains.com.

Include your order number and any helpful photos. We’ll review the issue and help arrange an appropriate resolution.

Please contact BoardGains directly for order support.

Return Shipping

Customers are responsible for return shipping costs. Original shipping charges are non-refundable, except where required by law.

Contact us before returning any items so we can provide the correct return address and instructions.

For eligibility and details, review our Return & Refund Policy.

Questions?

Email info@boardgains.com for help with delivery estimates, school orders, international quotes, or an existing shipment.

This policy does not limit your rights under applicable consumer protection laws.