Return & Refund Policy

Our 30-Day Fun Guarantee

We want your group to enjoy playing BoardGains. Open the box, try the game, and get moving!

If BoardGains isn’t right for you or your group, contact us within 30 days of receiving your order to request a return.

Our guarantee includes opened and played games, including games purchased on sale. Eligible returns receive a refund of the purchase price paid for the returned items, including applicable taxes.

Customers are responsible for return shipping costs. Original shipping charges are non-refundable, except where required by law.

Return Eligibility

To return your game:

• Request your return within 30 days of delivery.

• Provide your order number or proof of purchase.

• Return the game with all included components.

• Pack everything securely, using the original packaging if available.

Normal wear from trying the game is acceptable. Damage caused by misuse, improper storage, or neglect is not covered by our Fun Guarantee.

For bundles and multi-game packs, contact us before returning any items so we can confirm the return contents and refund amount.

How to Start a Return

Email info@boardgains.com with your order number and a short explanation of your request.

Once your return is approved, we’ll provide the return address and shipping instructions. Please do not send your game back before receiving these instructions.

Shipping Costs

You are responsible for the cost of shipping your return to BoardGains.

If we provide a return shipping label, we’ll confirm its cost with you in advance. That cost will be deducted from your refund.

Original shipping charges are non-refundable, except where required by law. If your order received free shipping, there is no original shipping charge to refund.

We recommend using a tracked shipping service and keeping your shipping receipt.

Damaged, Defective, or Incorrect Items

Please check your order when it arrives. If something is damaged, defective, missing, or incorrect, email info@boardgains.com as soon as possible.

Include your order number and, where helpful, photos of the issue. We’ll work with you to arrange an appropriate resolution. Your rights under applicable consumer protection laws are not affected by this policy.

Exchanges

Need a different edition? Contact us before returning your game, and we’ll explain the exchange process, any price difference, and applicable shipping costs.

Refunds

Once we receive and inspect your return, we’ll email you to confirm the outcome.

Approved refunds will be issued to your original payment method for the amount paid for the returned items, including applicable taxes and less any agreed return-label cost. Original shipping charges are excluded, except where required by law.

Your bank or payment provider may need additional time to post the refund.

Gift Cards

Gift cards are non-refundable, except where required by applicable law.

Purchases From Other Retailers

This policy applies to purchases made directly through BoardGains.com. If you purchased from another retailer, please contact that retailer about its return process.

Your Consumer Rights

This policy does not limit any rights or remedies available to you under applicable consumer protection laws.

Questions?

Email info@boardgains.com. We’re here to help.